A: All orders are fulfilled and shipped by our U.S. fulfillment partners.
A: Orders typically arrive within 4-10 business days from the date of purchase. This includes processing time (1-3 business days) and transit time (3-7 business days). Actual delivery time may vary depending on your location and carrier delays.
A: No customs fees apply — all orders ship domestically within the United States. The price you see at checkout is the final price.
A: Most items can be returned within 30 days of delivery after contacting us for approval and return instructions. Beauty and health products must be unopened and sealed in their original packaging to be eligible for return. Opened or used beauty/health products can only be returned if defective, damaged, or incorrect. Return shipping costs are the customer's responsibility, unless the return is due to a defective, damaged, or incorrect item. Once approved, refunds are processed within 10 business days to the original payment method, in the original purchase currency.
A: Email is our primary support channel at info@ebada.com. You can also reach EBADA at +1 (845) 309-5065. We aim to respond within 1-2 business days. We currently support customers in the United States in English.
